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Quality Assurance Specialists (QAS) are members of a SCRUM team and are involved in the complete lifecycle of a software change. As a QAS you will participate in planning discussions with business stakeholders and development staff to determine how business problems and opportunities can be resolved/ realized with enhancements to existing software and the creation of new software systems. Through the manual use and analysis of software systems deployed to QA you will identify errors in their design or implementation, and verbally communicate those flaws to the team while tracking the documented version electronically. When you designate a product is ready for release you will work with the end user or training department to create release notes and ensure that the product is understood, and that it will integrate seamlessly into Towers Watson’s Operations. Once stakeholder and QA approval is in place, the QAS is responsible for conducting a production smoke test of deployed changes and triaging any error reports from operations concerning the use and adoption of the changes. As a QAS you will also be expected to “walk the process” by spending up to one day a week at our call-center operations personally triaging all errors that occur in production, and learning how to proxy the actions, behaviors, and mindset of the end user for any given software product you test.

Key Responsibilities:

• Work effectively in a team.
• Complete all work diligently and with a commitment to quality.
• Complete tasks in a timely manner and properly communicate whether individual/team workload is too light or too heavy.
• Analyze software products for defects and repeatedly test similar functions as subsequent iterations of the products are released.
• Report problems in a professional manner and accurately assess potential risks associated with software defects.
• Complete additional tasks as assigned by the direct manager or other leadership personnel.

• Four year college degree (or equivalent experience) preferred.
• Prior experience testing or developing software products preferred.
• Prior experience with agile development preferred.
• Adept with website and desktop application interaction.
• Excellent oral and written communication skills.
• Understanding of Health Insurance and Health Insurance industry preferred.
• A self-motivated and self-directed learner