QA Supervisor

This is a ‘hands-on’ Project Leader / Department Supervisor type QA Test position – working with AAA multi platform games. It combines expert testing ability with the management skills required to oversee and guide large teams.

Responsibilities

Ability to effectively supervise an in-house, outsourced or offsite QA group
Responsible for resource management and prioritization
Responsible for overall test scheduling for project(s)
Responsible for driving each projects daily deliverables to success
Interact directly with Development team to discuss test scheduling and issues
Help track and manage the direction of all test teams and all projects in test
Detailed tracking and timely reporting of work progress and deliverables to Production, Development and QA Management
Diagnose and communicate issues at a high-quality level (i.e., complex bug troubleshooting and scheduling conflicts) to upper management
Takes ownership of the project database; ensuring continuous high quality on bug entry, timely response on requests for more information; and is able to speak knowledgeably towards major issues within the game
Interface regularly with management and testers to obtain and exchange information
Effectively and objectively, communicate the status and risks of the project to QA Management and Production
Ability to use extensive knowledge as a Tester/Lead to vet and help shape testing plans for both long term goals as well as shape and manage the daily testing needs of multiple projects.
Along with QA Management, help to create test structure and oversees test plan creation
Supervise and vet the creation of test cases and test suites that cover all game functionality
Offer guidance to Leads on processing and dealing with development changes to efficiently test
Offer guidance to all testers in the troubleshooting of bugs of a complex nature when needed
Provide thoughtful and professional feedback on tester and Lead performance as well as gameplay related issues
Proactively gather feedback from Production / Development and monitor satisfaction levels with testing
Assist in the creation and implementation of training materials for team members
Coach and mentor testers on approved QA processes
Requirements

3 - 5 years AAA Games test experience across multiple platforms as a QA Lead or higher
Shipped at least one AAA title as QA Lead or higher
BS in Computer Science or previous experience in Test Automation is desired
Proven background in Game Test process and procedures
Experience testing games on a variety of platforms such as console, on line and mobile
Extensive hands on experience with Game Certification processes and testing through MS and Sony
Strong analytical skills in reviewing all design-related information and interpreting areas of risk in testing
Excellent team work required
Excellent communication and organizational skills
Strong conflict resolution skills
Flexibility to changing priorities
Self motivated, with strong work ethic and ability to work with limited supervision
Advanced skill set for using Windows applications and Hardware as well as a demonstrated skill set with consoles
Knowledge and experience with tools for scheduling and tracking deliverables
Proficient with MS Office